Corp. Communication Executive - Kerala - Vodafone

Vodafone India Service Private Limited (VISPL) is a Shared Services Centre, fully owned, operated, and controlled by Vodafone Group PLC largest and one of the most geographically diverse telecommunication companies.

Vodafone is the world’s biggest mobile operator and has led the way in making roaming easier and more affordable. With over 650 international network agreements, Vodafone ensures you stay connected to the people and things that matter to you in over 200 destinations all around the world.

We provide a complete suite of Technology, Finance, and BPO sourcing solutions with a relentless focus on providing the best-in-class services to Vodafone Operating Companies, spread across the world, out of our Shared Services Centres located in Pune and Ahmedabad.

Vodafone India Services Pvt Ltd provides range of services comprising of Remote Infrastructure Management, Application Development maintenance & Operations, Network Services, IT Security & Management Services. We have built best of the breed facilities and technology infrastructure where more than 5200 VISPL employees and business associates are working to meet Vodafone objectives and efficiently serve our clients and the end customers.

Job Description:
Administer & maintain Lotus notes workflows.
· Analyze and solve incidents, problems and Service Requests
Regular monitoring on different applications
· Incident Management
· Support fulfillment of SLA parameter
· Problem Management
Change Management

Desired Profile:
Overview of Lotus notes 5.1 workflow application support and maintenance
Beside the knowledge of the core features of the Lotus Notes the knowledge of related softwares is required to be able to manage the complex Application Support
Good hands on experience on reporting tools
Good knowledge of Networking concepts and protocols
Good hands on experience in incident management environment
Basic knowledge of ITIL concepts
Basic knowledge of ITIL concepts
Basic Database knowledge
Should have good Analytical & Troubleshooting skills
Should have good verbal and written communication skills
Preferably exposure to European countries

Experience: 3 - 6 Years
Industry Type: IT Software, Software Services
Role: Software Developer
Functional Area: System Programming
Education: UG - Any Graduate / PG - Any PG Course
Location: Pune
Keywords: Lotus Notes Professionals, Lotus Notes, Incident Management, Problem Management, Change Management, Application Support, Networking

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