Customer Care Executive - Job Code: CIK-2262
Experience: 0 - 1 Years.
Education: B.Sc, B.Com, BCA, BBA or Equal
Excellent Communication and presentation skills and problem solving skills.
Good Personality with leadership
People management skills
Good communication and interpersonal skills
Proficient in English and regional language
Computer savvy-good in MS Office
Computer proficiency with high typing accuracy
Capability to manage customer and services oriented processes
Report to the Team Lead / CSM.
Resolve customer queries and issues.
Ensure quality of services delivered.
Escalate customer issues for quick resolution.
Crowd / Queue Management
Assist in Co-ordination with Vendors for preventive maintenance of Non-IT Assets
Coordinate with Admin, IT & Non-IT Department for necessary support services.
Responsible for wait period SLA Compliance.