Customer Care Executive - Job Code: CIK-2262  

Job Summary:
Experience: 0 - 1 Years.

Education: B.Sc, B.Com, BCA, BBA or Equal

Job Description:
Excellent Communication and presentation skills and problem solving skills.

Good Personality with leadership

People management skills

Good communication and interpersonal skills

Proficient in English and regional language

Computer savvy-good in MS Office

Computer proficiency with high typing accuracy

Capability to manage customer and services oriented processes

Report to the Team Lead / CSM.

Resolve customer queries and issues.

Ensure quality of services delivered.

Escalate customer issues for quick resolution.

Crowd / Queue Management

Assist in Co-ordination with Vendors for preventive maintenance of Non-IT Assets

Coordinate with Admin, IT & Non-IT Department for necessary support services.

Responsible for wait period SLA Compliance.